Thursday, April 09, 2009

Blowing smoke or taking me seriously?

I got this response from Books-A-Million this afternoon from my email of this morning suggesting they seize the opportunity to snatch Hastings customers here by offering free Wifi.

It reads like a stock reply, but I remain guardedly optimistic.

Thank you for your email to feedback@booksamillion.com.

I have passed your suggestion to our home office for them to review.

I hope that you will continue to provide such feedback, as it is the only way to know whether we’re succeeding or failing in meeting your expectations. If I can ever be of further assistance, please don’t hesitate to contact me.

Our Customer Relations Hotline is (800) 876-4510.

Sincerely,

Ouida Johnson

Customer Relations

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