Wednesday, January 03, 2007

Life without the Internet

I lost my internet connection a week ago this morning. I was looking at movie previews on the Netflix site when the connection failed. I tried all of the usual tricks - power cycling DSL modem, wireless router and computer, poking the reset buttons on the modem and router and snugging up the cable connections on modem and router. None of it worked.
So I called the tech service people at my ISP - Frontiernet. The friendly techie ran me through his diagnostic flow chart and concluded that my DSL modem was hosed. Well, he avoided that term, preferring to say it needed "a rest." So he transferred me to customer service where the friendly lady tried to talk me into a DSL modem/wireless router combo, which would add $4 and change a month to my phone/DSL bill for equipment rental. I declined and asked for a simple DSL modem, since I have no complaints with my D-Link wireless router.
"How soon can you get it to me?" I asked.
"Jan. 2," she replied.
This was on Dec. 27, mind you.
"Is there any way to expedite that?"
"No."
So I sat and stewed for a day.
On Friday, I decided to go to my local Frontier office on the off chance that they would have a DSL modem I could borrow until my new one came from afar.
But the door was locked and bore a sign announcing that the office was closed for the New Year holiday.
Seriously Jonesing for an internet fix, I took my laptop to the local public library and used their Wi-Fi to check my e-mail and surf a bit.
The one glimmer of hope in my disconnected despair was the realization that, although the U.S. Postal Service wouldn't resume deliveries until today (Wednesday) because of President Ford's funeral services, UPS might be working on Tuesday and my modem was coming via UPS.
Nevertheless, I went back to the local Frontier office yesterday (Tuesday) to let them know I was without service.
(The last time I lost my DSL connection, the Frontiernet techies said my router was at fault, but it turned out that the problem was at the local switch where one of the guys had snipped some wires and a tiny piece of wire fell into contact with the wires associated with my connection. Consequently, I have learned that the distant techies are pretty much always wrong.)
So the woman at the local office took down my information and said she'd ask their only tech guy - who was handling problems in a nearby town - to get on it when he got back.
In the meantime, the UPS guy delivered a brand new Speed Stream DSL modem/wireless router combo to my house. Remember that I said I declined the combo? Well, here it was.
So I hooked it up and, sure enough, I still had no internet connection.
The DSL indicator light shone a happy bright green, but no data was coming through the connection.
Once, again, the Frontiernet techies misdiagnosed the problem, pointing the finger at my equipment when the fault was on their side of the connection.
Naturally, the local tech guy didn't get back in town in time to fix my problem last night and I'm still waiting at 9:15 a.m. today.
So how am I connecting to post this?
I'm piggybacking onto my next-door neighbor's unsecured Wi-Fi signal.

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