My 2-year-old iPhone 6 needed a new battery.
I was having to re-charge it multiple times every day. So I contacted Apple and made an appointment for 1:10 p.m. today at the Saddle Creek Apple Store in Germantown, Tenn. - an eastern suburb of Memphis.
After confirming that the battery was, indeed, hosed, the Genius (that's what they call their representatives) gave me a claim slip directing me to return at 2:45 p.m. to pick it up.
I went across the street for a lunch at Wendy's, then sat in my air conditioned car and read a Mark Twain story on my Kindle Paperwhite until the time came to return to the store.
The replacement battery cost me $79 plus tax and I went away a satisfied customer.
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